Cab Booking,Modification, Cancellation and Payment Policy

Booking Policy: While booking the cab, or using any services offered at the following rules apply

  1. A booking can be done for a maximum of 180 days before the trip start date. On the other hand, a
    booking can be done for a minimum of 3 hours before the trip start time.
  2. Booking can be done through our website at ,
    through our mobile app or calling us at +91 801 032 0000
  3. To confirm the online cab bookings, an advance amount needs to be paid by the customer. The
    advance amount is based on the trip estimated cost and will be adjusted against the final amount
    payable at the end of the trip.
  4. A customer can generate an online request without paying advance as well, but the order
    confirmation will remain subject to GetMeCab giving approval for waiving advance payment
    requirement .
  5. For every confirmed booking, a car will be allotted at least 8 hours before the trip (2 hours
    for outstation One-Way). The customer will get an email and/or sms confirmation with the car and
    driver details after the allotment.
  6. Customer should carry a printout of the booking voucher or the booking confirmations SMS for


In case of vehicle accident/break-down the company will provide an alternate vehicle or will refund the advance deposit if booking stands cancelled. CarRentZone doesn’t take any guarantees of any kind while you book the cabs, and any material or immaterial loss due to usage of CarRentZone cabs shall not be subject to any compensation.

In case of no-show by the customer, or no intimation about change of time/date of booking, the booking advance amount will be fully forfeited. In case the customer advance is less than 500 Rs, the company reserves the right to ask for more money to cover losses due to no show/cancellations.

In case of a no-show by the driver for a scheduled departure, the company will provide an immediate replacement with a similar car and in case we can not find a replacement, a full refund of the advance amount will be done.

For booking modifications, following rules will apply:

  1. You can modify the start and/or end date (pre-pone or post-pone) for a booking without any
    modification fee (subject to availability of the vehicle) up to 24 hours or more before the
    original pickup time.
  2. All modification requests should be communicated to us via a phone call to 8010320000 or a mail
    to and we will revert with reponse through
    email, Call or SMS.
  3. Modifications are allowed even after starting the trip, subject to availibility. Such
    modification will be done entierly at the discretion of CarRentZone.

Remaining Payments after Advance or Payment at Trip Completion

  1. After paying advance amount, the remaining amount for the trip is always paid to the driver. The
    remaining amount shall be paid to the driver during and at end of the trip. All payments done to
    the driver will be subject to adjustment against the final bill. Please call GetMeCab at
    8010320000 for any clarifications on billing or other things before/during/end of trip
  2. The value of the cash payment to the driver/vendor will be the total cost plus service tax minus
    the advance payment(if any). The final payment shall always be in cash as the driver might will
    not be able to charge on card and will not accept cheque payments
  3. In case, the final amount is less than the advance booking deposit (if any), GetMeCab will
    refund the excess amount back to the customer after confirming with the driver/operator. This
    refund is made within 5-7 working days after the completion of the trip.

Cancellation rules:

  1. All the cancellation requests should be done via a phone call to 8010320000 or through email at
  2. In case the booking is cancelled more than 24 hours or more before the pick up time, 100% of the
    advance deposit will be refunded.
  3. In case the booking is cancelled within 24 hour before pick up time, 100% of the advance deposit
    will be deducted as penalty.
  4. In case the cancellation is done from GMC end due to unavoidable reasons, 100% of the advance
    amount will be refunded.


  1. All refund requests are processed within 5-7 business days, and payments are always done via the
    original source of payment for booking the cab. The refund requests done via Whatsapp and SMS
    are not taken into consideration.